Outpatient Virtual Visits
You and your provider will decide if a telehealth virtual visit is appropriate to meet your health needs. Call your provider or 855-UMASS-MD (855-862-7763) to discuss your options. Zoom is our preferred vendor for ambulatory care telehealth visits. While not required, we recommend signing up for myChart to access a visit. This will ensure your health information is conveniently stored in your patient portal.
Visit the myChart page for more information.
When signing up for myChart, you’ll be connected to our secure, third-party identification tool. If you need assistance, you can:
- Ask your provider's office to send you a myChart activation email.
- Call 855-UMASS-MD (855-862-7763), Monday through Friday, 7 am to 8 pm.
- Email mychartsupport@umassmemorial.org.
Protecting your privacy
To protect our patients’ security during Zoom telehealth visits, our team:
- Optimizes our Zoom account settings for security inpatient/provider meetings.
- Ensures HIPAA-encryption with a licensed Zoom account, which offers increased security in comparison to commonly used free Zoom accounts.
- Turns off meeting recordings as the default in all telehealth zoom calls.