Our Value Proposition

UMass Memorial Medical Group works synergistically with UMass Memorial Health and UMass Chan Medical School to create an environment of collaboration, continuous learning, improvement, innovation, and inclusivity, as we deliver the best health care for our diverse patient population, teach the physicians of tomorrow, develop and nurture our caregivers, and promote scholarly pursuits for the betterment of our shared missions.

This statement was intentionally and thoughtfully crafted to highlight the multifaceted priorities of our Medical Group and encapsulate the spirit of our dynamic and...

Right to Receive a Good Faith Estimate of Expected Charges

Under the law, health care providers need to give patients who don’t have certain types of health care coverage, or who are not using certain types of health care coverage, an estimate of their bill for health care items and services before those items or services are provided.

You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost

  • You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests...

Tips for Virtually Connecting with Loved Ones

Many phones, tablets and computers have free and easy ways to communicate with friends and family using video, voice or text. Follow the steps below when using your personal smartphone, tablet or computer.

Please ask a nurse or nurse manager if you or your loved ones need help obtaining a smartphone, tablet, computer or charger.

Step 1: Find an app

If your personal smartphone, tablet or computer has a camera there is a good chance you have an app already installed to connect with your loved ones virtually. You and...