Patient and Visitor Code of Conduct

In order to effectively provide medical treatment to you, we require a commitment by staff, patients and visitors alike. Mutual trust and respect can help us provide the right treatment plan, in a safe and respectful environment that promotes healing.   

Below we’ve outlined the Code of Conduct expectations for all Patients and Visitors designed to help make your hospital stay, appointment or visit successful: 

  • Patients, visitors and staff will address each other in a respectful manner.
  • Patients are encouraged to speak with their providers about their therapeutic care plan.
  • This is a smoke free...

Medicare Advantage Plans (Part C) Accepted

Along with Original Medicare, UMass Memorial Health accepts the following Medicare Advantage plans. Keep in mind that this list is subject to change. Before scheduling an appointment or seeking treatment, please contact your health plan to verify whether the physicians and hospitals are participating in your specific health plan network.

In addition, if you have Medicare Advantage coverage through your current or former employer, you may want to refer to your health plan materials regarding your benefits before making any change.

2026 Medicare Advantage Plans

At this timeUMass Memorial Health...

Our Community Stories

UMass Memorial Health was created to be many things, to serve many needs. At the core of our mission has been the charge to provide Central Massachusetts with outstanding medical care and to make that care available to all, regardless of ability to pay. But, as invaluable as this anchor mission is, the role we play in the community is much greater...