At UMass Memorial Children’s Medical Center, we value our relationship with referring physicians and are committed to meeting and exceeding your needs by providing timely communication and efficient service. Our goal is to remain easily accessible to referring physicians and to return your patients back to your care as quickly as possible.

The safety of our patients is a top priority for our physicians and staff. We are consistently evaluating and implementing processes and systems that assure that we deliver high-quality, safe care for our patients.

At UMass Memorial Medical Center, we view safe care as: 

At UMass Memorial Medical Center, we believe that the more information you have about the care we provide, the more prepared you are to choose with confidence.

We are pleased to present you with information in this section about what we offer:

Mission Statement

At UMass Memorial Medical Center, our dedicated Patient Experience team is committed to strengthening relationships for and between patients, families and staff in a manner that is respectfully, compassionate, engaging, and innovative.

We strive to keep our patient’s best interest at the center of every decision and every improvement we make. We want our improvements to be long lasting. Our daily commitment is to provide the best evidence-based care - the gold standards - for every patient, every time, every day in every situation.

UMass Memorial Medical Center and its staff are deeply committed to providing the safest and highest quality care to our patients across all settings, and at each experience. We believe that service excellence advances our mission to bring our patients the most compassionate care in a safe environment.

At UMass Memorial Medical Center, we define service excellence and quality care as: