Paperless Billing

Beginning April 1, 2025, UMass Memorial Health will automatically enroll all patients in our paperless billing program unless they have previously opted out. Paperless billing makes it easier to manage your account online whenever you like, helps us reduce our use of paper and contributes to our efforts to support the environment.

Benefits of Paperless Billing for UMass Memorial Patients

Starting in April 2025, all patients who have an email address or mobile phone number in our system will automatically be enrolled in paperless billing — including patients who don’t have a myChart account. Some patients with a myChart account are already enrolled in paperless billing.

If you prefer, you can continue to receive paper statements by mail. You will receive an email or text notification when a new billing statement is available, including instructions on managing your preferences. You also have the option to opt-out by visiting the Paperless Billing section of myChart.

We appreciate your understanding and support as we shift to paperless billing. If you have any questions or need assistance, please do not hesitate to contact our billing department customer service at 800-225-8885.

How to Sign Up for myChart

If you are not enrolled in myChart, consider signing up today! myChart is easy to use and enrolling is a simple process. With myChart you will have secure access to your health information, including visits, test results and medications. We also recently launched myChart Spanish, making the site fully accessible for patients who speak Spanish.

Update Your Contact Information and Set Notification Preferences in myChart

Once you are enrolled in myChart, you can check and update your contact information or set your notification preferences. You can even receive notifications by text when you provide us with your mobile phone number.

For assistance with myChart, please email mychartsupport@umassmemorial.org.