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SMS Terms of Use

When you sign up for text (SMS) messages from UMass Memorial Health, you are signing up to receive text messages related to your relationship with UMass Memorial Health, including updates related to your visits, myChart account, one-time passcode, billing notifications, prescription reminders, and care management.

You can opt out of SMS messages by texting STOP to respective short code (text message). Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using myChart or text HELP to the short code for instructions.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can call us at 855-UMASS-MD or visit our Contact Us page.  

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply. Message frequency may vary.

View our Privacy Policy. Contact us at 855-UMASS-MD or visit our Contact Us page.