Marlborough Hospital Non-Discrimination Notice

Visit our Interpreter Services page.

Language Access List

UMass Memorial Health – Marlborough Hospital complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, ethnicity, culture, language, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age, socioeconomic status, physical or mental disability. Further, Marlborough Hospital does not exclude people or treat them differently because of race, color, ethnicity, culture, language, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age, socioeconomic status, physical or mental disability.

UMass Memorial Health – Marlborough Hospital provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• ​Written information in other formats (large print, audio, accessible electronic formats, and other formats)

Marlborough Hospital also provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, contact Interpreter Services,774-441-6793 (TTY 711).

If you believe that UMass Memorial Health – Marlborough Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability, you can file a grievance with:

Marlborough Hospital
Patient and Family Relations Office
157 Union Street
Marlborough, MA 01752
Tel: 508-486-5533 (TTY 711), Fax 774-843-7295
Email: mhpatientandfamilyrelations@umassmemorial.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, please call or e-mail us at the above, we will be happy to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrpor- tal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
Tel: 800-368-1019 or 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.