Vision

The UMass Memorial Patient and Family Advisory Council (PFAC) seeks to foster a culture of care and caring where patients are nurtured in body, mind and spirit.

Mission

The Patient and Family Advisory Council seeks to promote safe and comprehensive patient- and family-centered care:

• The furtherance of compassionate and respectful provider-patient partnerships in care
• The inclusion of families/friends as defined by the patient
• The understanding of, respect for, and accommodation of diversity in family life, values, beliefs, customs and practices
• The encouragement of effective two-way communication
• The provision of personalized patient and family education available in ways that the patient/family understands
• The creation of a peaceful and healing environment
• The engagement of the larger community as partners in facilitating access to care and injury/disease prevention
• The involvement of patients and families in improving programs and services
• The consistency of care and caring for every patient, every family, everybody, everywhere

Adopted August 2010