Notice to Patients with the Tufts Health Public Plan — Direct

UMass Memorial Health’s contract with Tufts Health Public Plan (THPP) – Direct will end December 31, 2024, (except for Milford Regional Medical Center).

Patients wishing to continue their care with a UMass Memorial provider will need to switch to a plan in which we participate. Please contact a UMass Memorial financial counselor to assist in changing plans by calling 508-334-9300, Monday-Friday, 9 am-4:30 pm.

THPP approved those appointments already scheduled from January 1 through March 31, 2025. Unless you have enrolled in a plan that UMass Memorial accepts, appointments booked after March 31, 2025, will be canceled and new appointments will not be scheduled after January 1, 2025, without prior authorization.

Although the open enrollment period closes on January 23, 2025, plan changes must be completed by December 23, 2024, for insurance coverage to be effective on January 1, 2025.

Currently accepted UMass Memorial insurances include:

• Blue Cross Blue Shield of Massachusetts
  • HMO Blue
  • Preferred Blue PPO
• Harvard Pilgrim Health Care
  • HMO (Gold, Silver, Bronze, Platinum)
  • PPO (Flex)
• Health New England
  • HMO (Core, Essential, Thrive, Wise, Bronze, Silver, Gold, Platinum)
  • PPO (Core, Essential, Thrive, Wise, Silver)
• Mass General Brigham 
  • Complete HMO and PPO
• United Healthcare
  • Navigate

You may also learn what plans your current provider will accept in 2025 through the Health Connector’s plan comparison tool, or by calling the Health Connector at 877-623-6765.