Our UMass Memorial Medical Group physicians provide you quality patient-centered care by following the guidelines of our physician pledge:

• I will treat my patients with courtesy and respect in every interaction.
• I will demonstrate this commitment to my patients by:
  • Introducing myself and my team and describing our roles to them
  • Providing them with my business card
  • Demonstrating hand hygiene in front of them
  • Sitting at eye level when I explain things to them
  • Involving them (and their family if they choose) in discussions and decisions about their care and asking what is important to them
  • Using words that they can understand and the language that they prefer
  • Checking with them to ensure that their questions are answered
  • Keeping my personal conversations out of their earshot
  • Knocking and asking permission before I enter their room/space