Visitation
We ask that you remember our top priority is the patient’s treatment, comfort and safety. During hospitalization, our goal is to provide an environment that promotes healing and a positive experience for the patient and their visitors.
During Flu Season, we’re doing our part to help keep patients and visitors safe.
- Do not visit if you have a severe cough, high fever, chills, have not had the Flu vaccine, or are experiencing other respiratory or cold symptoms. Instead, send a card or an email to your loved one. You can also contact our Gift Shop and have something sent directly up to their room!
- If you must visit, we ask that you utilize the sanitizing foaming stations throughout the hospital, as well as our masks, to protect our patients and community from infection.
- Be sensitive to the need for rest and quiet by keeping visits short.
As a visitor, you can help your loved one and play an important role in the patient’s healthcare experience and recovery.
To minimize the stress that accompanies hospitalization, you can help reassure and encourage the patient as well as offer comfort and security during your visit. You can also offer to assist in activities the patient can’t accomplish while in the hospital—mowing the lawn, collecting the mail, etc.
Visiting Hour Policies:
- Intensive Care (ICU) – Immediate family members or designees are encouraged to visit, and we will be flexible with offering you access up to 24 hours per day. Special circumstances may be considered upon request to the ICU nurse.
- Adult Psychiatric Unit (APU), Webster – Visitors are welcome daily from 6-7 PM. Additionally, visiting hours on weekends and holidays are 1-2 PM.
- Co-Occurring Disorders Unit (CDU), Webster – Daily, 6 p.m. to 7 p.m. No one under 12 years of age may visit, unless clinically indicated.
- Medical/Surgical Units (2North & 3North) – General visiting hours are 10 a.m. to 8 p.m. Less restrictive hours will be considered for special circumstances and needs. A support person or another designated by the patient will be allowed during the atient’s stay.
- Surgical Services – Patients may have a designated visitor before and after surgery; visitors can wait in any of the unit lounges. Parents of children 11 years and under may go into the operating room for induction of anesthesia; one support person may visit in the post-anesthesia care unit after the patient has stabilized.
- Emergency Department – Patients may have a support person and/or a family member present during their stay.
If you have special circumstances that do not follow our visiting hours, tell a nurse or unit manager so we can work to meet your needs.
Dining Services at Harrington Café
You want a food service that’s convenient, tasty, and has healthy choices—and here at Harrington, our ServSafe-certified staff provides just that. Working with dietitians, we offer a full-service cafeteria with a variety of food items for patients, staff, and visitors.
We offer cafe food in both our Southbridge and Webster locations.
Striving to ensure satisfaction, we regularly conduct patient/customer surveys in the café, and we consistently receive excellent feedback.
Southbridge Hours of Operation:
Weekdays
Breakfast: 7 a.m. to 10:30 a.m.
Lunch: 11:15 a.m. to 1:30 p.m.
Dinner: 4:45 p.m. to 6:30 p.m
Weekends
Breakfast: 7 a.m. to 10:30 a.m.
Lunch: 11:30 a.m. to 1:30 p.m.
Dinner: 4:45 p.m. to 6:30 p.m.
Webster Hours of Operation:
Weekdays
Breakfast: 8:30 to 10 a.m.
Lunch: 11:30 a.m. to 1:30 p.m.
Grab-and-go items available daily until 6:30 p.m.
Now Serving Seattle’s Best coffee daily, along with a variety of flavored coffee and teas!
For our patients, we offer room service, a hotel-like dining service. A representative from the Food & Nutrition Department will deliver a welcome packet to your room upon admission. This packet contains ordering information, information about the diet your doctor has prescribed, as well as your menu.
Room service meals are available from 6:30 a.m. until 6:30 p.m. daily so you can order your meals when you want them. Also, for a small fee, you can enjoy eating with company by ordering a guest meal through our room service program.
Members of the nutrition staff are available to work with you to provide what you’d like while adhering to your doctor’s prescribed diet. And we have dietitians on staff to answer your questions or concerns pertaining to your diet during your hospital stay.
Harrington provides qualified medical interpreters to assist our non-English speaking or limited-English speaking patients and families.
In addition, through a relationship with Tele-Interpreters; we are able to provide interpreter services for more than 170 languages, including Polish, French, and Russian.
Sign Language
Harrington HealthCare offers approved nationally certified American Sign-Language (ASL) Interpreters upon request.
Advanced notice is required to schedule an appointment with our ASL interpreter. If for some reason, our primary interpreter is not available, we contact the Commission on the Deaf and Hard of Hearing and they can provide one to assist you or your family member; however, one week’s notice is required for this service.
Request an Interpreter
To request an interpreter, please call 508-765-8198 or TTY 508-765-3147.
Community Resources
We encourage the community to also utilize our local Southbridge Community Connections for interpreter services that may not relate to hospital-specific concerns.
Southbridge Community Connections offers a comprehensive bridge for community members, offering services to benefit overall health and well-being by providing the right tools and advocating on their behalf.
Located at 346 Main Street in Southbridge, the office can provide outreach, program coordination, translation services, faxing, and consultations for community needs.
For more information, visit their website or call 508-765-6670.