Patient Survey Program

View this page in other languages:

Shqip | عربى | Español | Português | Tiếng Việt

Following your visit, please look for a survey sent securely to your email address on file with us. Please complete the survey so we know what we are doing well and what we can do better. Your participation will help us to improve the quality of care that we provide to you, your family, friends, and community.

Your feedback is important to us and is completely confidential. To ensure confidentiality, this survey is administered by an independent third-party, Press Ganey Associates LLC.

 

Shqip

CFARË JU VLERËSONI ËSHTË

...

How to Take and Send Photos to Your Doctor

Tips for Taking Photos for Your Doctor

You can help your doctor better understand your health concern by attaching photos to a myChart message. These photos are secure and only accessible to your care team as part of your medical record.

How to Attach Photos in myChart

  • In the myChart app or on the myChart website, create a Medical Advice message.
  • Attach up to three photos from your camera roll or take photos directly with your smartphone as you compose the message.
     

Tips for Clear and Helpful Photos

Lighting and Background

  • Take photos in bright, natural light or a well-lit room to avoid shadows. 
  • Use...

Paula Gilmartin

For most of her 20 plus year career at UMass Memorial, and since joining corporate finance in 1999, Paula Gilmartin has been dedicated to the Medical Group’s financial success, leading finance reporting operations and initiatives. Prior to joining UMass Memorial, Paula was a certified public accountant for Arthur Andersen in Boston. In 2017, Paula joined the Medical Group as its Chief Financial Officer and Director of Operations. She is actively involved with the Medical Group’s Finance Committee and is a member of the Medical Group Management Team and its Financial Advisory Committee, as well...

Celeste Straight, MD

Dr. Celeste Straight is an OB/GYN attending physician with Central Mass OB/GYN, UMass Memorial Medical Group/Community Medical Group.

“I specialize in Women’s Health as a general Obstetrician and Gynecologic Surgeon and am honored to advocate for Women’s health and reproductive rights through my role at the Medical Group. Since starting in my role as an attending, I have enjoyed caring for my patients, resident, medical student and advanced practitioner education. In 2019 I was afforded the opportunity, through UMass Memorial and WPI, to participate in the Physician Leadership Development...

Eric Dickson MD, MHCM, FACEP



 

Dr. Eric Dickson, President and CEO.

Dr. Dickson is President and CEO of UMass Memorial Health, the largest not-for-profit healthcare system in central Massachusetts with more than $3 billion in annual revenue, 2,400 physicians and more than 20,000 employees. The system includes five hospitals on 11 campuses with more than 1,200 licensed beds; more than 120 office-based community practices; a behavioral health services agency and hospital; 11 urgent care centers; and an Accountable Care Organization (ACO). UMass Memorial trains more than 700 residents and fellows annually and performs world-class research in partnership with...

Terence Flotte, MD

Terence Flotte, MD, currently is the Provost/Dean and Celia and Isaac Haidak Professor at UMass Chan Medical School, with faculty appointments in the Department of Pediatrics and the Horae Gene Therapy Center. Dr. Flotte is a pediatric pulmonologist and has been the principal investigator of multiple clinical gene therapy trials, including the first-ever human use of AAV vectors, a trial in cystic fibrosis patients that began in 1995, and recent trials in alpha-1 antitrypsin deficiency and Tay-Sachs disease. His research has been continuously NIH funded since 1993.  Since 2015, he has also...

COVID-19 Vaccines and Boosters

As of September 4, 2025:

All currently approved or authorized COVID-19 vaccines are safe, effective, and reduce your risk of severe illness. Vaccination can reduce the spread of disease, which helps protect those who get vaccinated and the people around them.

  • Massachusetts is providing residents access to the COVID-19 vaccine this fall.
  • Insurance companies in the state are required to cover vaccines recommended by Massachusetts health officials — including COVID, flu, RSV, and routine childhood vaccines — regardless of federal changes.
  • Due to Massachusetts state policy, pharmacies like CVS and...

COVID-19 Testing

When to Get Tested

Here’s when the Centers for Disease Control and Prevention (the CDC) and the Massachusetts Department of Public Health (MDPH) says you should consider getting a COVID-19 test:

  • If you have symptoms, test immediately.
  • If you were exposed to COVID-19 and do not have symptoms, consider testing before contact with someone at high risk for severe COVID-19, especially if you are in an area with increasing infection rates.

Where to Take a Test 

You can take a COVID-19 test at home or at an Urgent Care clinic. Your health care provider can help you decide which type of test is right for...

Price Estimator Tool

At UMass Memorial Health, we understand healthcare costs are important to you which is why we are pleased to offer a tool to provide price estimates for prospective patients.  While not required, the more information you can provide about your insurance and the procedure you are planning, the more accurate the estimate will be. 

Please note, an estimate is not a guarantee of the final amount due. The estimate we provide is based on the insurance plan you identified, the location of the services, and the specific items or services you identified. While we make every effort to ensure the accuracy...

Subscribe to Subscribe to