How to Contact UMass Memorial Medical Center

Thank you for your interest in UMass Memorial Medical Center. If you have questions, comments or concerns, please email or contact us by mail or telephone using the information provided below.

Note: Contacts below apply to UMass Memorial Medical Center campuses only; visit our health care system Contact Us page to contact one of our other UMass Memorial Health hospitals.

Call Us

Online Telephone Directory (list of department numbers)
Connecting to all departments - 508-334-1000

Appointments

To make, cancel or reschedule an appointment, please call toll free 855-UMASS-MD (855-862-7763) or submit an online form. Also find registration information for previously scheduled appointment.

Please do not use email to schedule, reschedule or cancel an appointment. Contact your health care provider's office directly or call our main telephone number: 508-334-1000, or call 855-UMASS-MD (855-862-7763). We are happy to refer you to a UMass Memorial doctor. 

Billing Questions

Email or call 800-225-8885.

Birth Certificates

Birth certificates are not issued by hospitals. The City of Worcester and local town halls issue certificates for births at UMass Memorial Medical Center. Learn more by visiting the City of Worcester website and click on City Clerk or call 508-799-1121 or contact your local town hall.

Careers at the Medical Center

Visit our Careers page, view our online job listings, email our Human Resources Department, or call 508-334-5072.

Concerns about Care

To ensure personal attention, we encourage you to call our Office of Patient Advocacy (774-442-3701) if you have concerns about care. Alternately, because email is not secure, we suggest writing to us at Office of Patient Advocacy, UMass Memorial Medical Center, 55 Lake Avenue North, Worcester, MA 01655. To ensure confidentiality of our communication back to you, UMass Memorial Health limits communication regarding patients to telephone and U.S. mail.

Directions and Parking
Find directions and parking information.

Donations

Make a gift online. For information, email or call 774-443-GIVE (4483).

Feedback

To provide feedback about your experience at the Medical Center, please contact the Office of Patient Advocacy at 774-442-3701; hours are Monday to Friday, 7:30 am to 5:30 pm.

Financial Counseling

Email or call 800-225-8885.

Find a Doctor (online physician directory)

See our online physician directory to find a doctor. For personal assistance in selecting a UMass Memorial Health physician: Call toll free 1-855-UMass-MD (855-862-7763) or submit an online form.

General Inquiries

Email or call 508-334-1000 (Medical Center main number). Note: If this is an emergency, please do not send an email. Please call 911 immediately. 

Media Inquiries

Email or call 401-258-3081.

Medical Advice - Information about Medical Conditions

We are unable to respond to email asking for medical advice. The best resource for medical information is your health care provider. In an emergency, dial 911.

Medical Records

Medical record request information. Additional information: email or call 508-334-5700.

University of Massachusetts Chan Medical School

Call 508-856-8989 (connecting all departments). Website.

Payroll

Call 508-334-3468

Center for Mindfulness

Email us. 

Volunteering

Learn about volunteering. Questions: Email or call 774-443-2558.

Website

Email our web master with technical or website-related issues.