Visitation

View our helpful guide on how to connect virtually.

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In response to the present COVID-19 pandemic, UMass Medical & Nursing School student volunteers will be offering Virtual Wellness Visits for hospitalized patients experiencing loneliness and/or social isolation.

Patients and their loved ones can use these instructions to place a video call using the Caregility app our UMass Memorial iPads.

For more information, please refer to our guides:

• English
• Spanish
• Portuguese
• Albanian

• Adult patients are permitted unrestricted visitation with no limit on the number of visitors at the bedside, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.
• Visitors under the age of 18 may be permitted to visit under specific circumstances. Visitors under the age of 18, if permitted, must be accompanied by an adult. Visitors under the age of 14, when the patient is currently in the ICU, requires prior approval from the Nurse Manager.

All ambulatory clinic appointments are permitted unrestricted visitation with no limit on the number of visitors or persons accompanying the patient to an appointment, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.

Exceptions to unrestricted visitation include:

• Patients seen on ACC floors 5 and 6, as well as Radiation Oncology are permitted 1 visitor at a time. Patients seen on ACC floors 5 and 6 and 7, as well as Radiation Oncology, are permitted 1 visitor at a time. Visitors ages 14 and older are welcome to accompany the adult patient to their visits, while children aged 13 years or younger must have adult supervision at all times while in the clinic and/or infusion areas. This adult supervision must be someone other than the adult patient.
• COVID-19 Treatment Center patients may be permitted a visitor if approved for an exception by the clinic.

Adult Patients:

• Adult patients in a room are permitted 2 visitors at the bedside at a time. Visitors are permitted to swap out if clinically supported.
• Adult patients in a hallway are permitted 1 visitor at the bedside at a time. Visitors are permitted to swap out if clinically supported.
• Visitors under the age of 18 may be permitted to visit under specific circumstances, and we encourage visitors to find supervision for children under the age of 12. Any visitors under the age of 18, if permitted, must be accompanied by an adult.

Pediatric Patients:

• Pediatric patients are permitted 2 visitors that are parents, guardians or caregivers only (age 18 years or above) or an adult support person in place of parent or guardian.
• Pediatric patients arriving with a single parent/guardian and minor siblings will never be denied care, but every effort must be made to find alternative arrangements for siblings as soon as possible.

There are no visitor or age restrictions for CMO Patients.

Laboring patients:

• The patient presenting for delivery, or concern for delivery, may have one designated support person and a doula stay with the patient throughout labor and delivery.
• One additional visitor can visit at a time.

Antepartum patients:

• The patient may have one designated support person that can stay with the patient throughout the antepartum stay.
• Patients are permitted unrestricted visitation during visitation hours with no limit on the number of visitors at the bedside, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.
• Children under the age of 18 may visit when accompanied by an adult.

Post-partum patients:

• After delivery, one designated support person can stay with the patient throughout the hospitalization.
• Patients are permitted unrestricted visitation during visitation hours with no limit on the number of visitors at the bedside, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.
• Children under the age of 18 may visit when accompanied by an adult. 

• The patient may have one parent or designated support person stay with the patient overnight through the hospitalization.
• Patients are permitted unrestricted visitation during visitation hours with no limit on the number of visitors at the bedside, with consideration given to the environment and caregiver’s ability to provide safe, high quality care.
• Children under the age of 18 may visit when accompanied by an adult.

• Parents/guardians are not considered visitors. They are partners in the care of their infant. They are identified through a standardized banding process.
• Visitors are permitted in the NICU and must be accompanied by a parent/guardian.
• Visitors are permitted in the NICU and must be accompanied by a parent/guardian.
  • They must be accompanied by a parent/guardian at all times. It is strongly recommended that all visitors are up to date on all vaccinations per AAP guidelines.  Younger siblings who have been discharged from the NICU (i.e., multiples) may return to the NICU to visit their inpatient counterpart at any age.
• During respiratory viral season (effective October 10, 2023), anyone entering the NICU must wear a mask at all times. Children under 2 years of age or anyone that is unable to wear a mask is not allowed in the NICU but can visit in the family waiting room.

Limited inpatient visitors will be allowed.

• No visitors or designated support persons will be allowed in the operating room or procedural room during the procedure. The exception to this is in Maternity Center ORs where the designated support person is allowed in the operating suite for delivery.
• A visitor or designated support persons will be escorted in and out of the SACU, PACU or short stay by Medical Center staff.
• A visitor or designated support persons will be permitted to be with the patient before surgery/procedure and when they are awake post-surgery/procedure.
• If there is no one at the waiting room reception desk, visitors or designated support persons are to be directed to call the number posted on the phone at the waiting area desk.
• Only one visitor or designated support persons is allowed at the bedside at a time.