Quality and Safety

At UMass Memorial Health, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. We work to achieve that every day, with every patient. The staff at all our locations works to ensure you receive the safe, high-quality care you deserve.

Quality and Safety at UMass Memorial

At UMass Memorial, your safety comes first. We prioritize keeping you healthy and safe, delivering the highest quality health care services and caring for your total health.

Our Zero-Harm Pledge

We recognize that risks are inherent in health care. Our mission is to provide the safest care possible to every patient we serve, with the goal of achieving zero harm. The term “zero harm” is rooted in the Hippocratic Oath, “First do no harm.” This pledge serves as the cornerstone of medical ethics and a core value of health care. Our quality and patient safety measures are dedicated to achieving zero harm.